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Delivery Policy
At Right product wholesale, we strive to ensure that your orders are processed and delivered efficiently. Below are the details of our delivery policy:
1. Processing Time
Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
Order Confirmation: Once your order is confirmed, you will receive an email notification with your order details and an estimated delivery time.
2. Shipping Rates and Delivery Times
We offer several shipping options based on your location:
Domestic Shipping (within [Country]):
Standard Shipping: 5-7 business days
Express Shipping: 2-4 business days
International Shipping:
Shipping rates vary by region. Delivery typically takes 10-15 business days, depending on customs and local regulations.
Shipping charges will be calculated and displayed at checkout based on the weight and volume of your order.
3. Large Orders
For bulk orders or custom shipping requests, please contact our customer support team at info@rightproductwholesale.com for assistance.
4. Order Tracking
Once your order has shipped, we will provide you with a tracking number via email so you can monitor your shipment’s progress.
5. Shipping Restrictions
We do not ship to P.O. Boxes or military APO/FPO addresses.
All shipping times are estimates and may be delayed due to unforeseen circumstances such as weather conditions or customs delays.
6. Damaged or Missing Items
If any items in your order are damaged or missing, please notify us within 48 hours of receiving your order. Contact us at info@rightproductwholesale with your order number and pictures of the damaged goods for prompt resolution.
Returns & Refunds policy
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail sales@rightproductwholesale.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
48 warrington avenue, Slough, SL1 3BQ
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail sales@rightproductwholesale.com